Customer Service
Don’t you love good customer service? I do! When the merchant (buyee) acknowledges that you (buyer) has choices and is appreciative of your business? Bingo!
I recently called a customer service department, asking about an order I had placed. When the representative got on the phone, her response was, and I kid you not,
“I have no idea.” PERIOD. Silence. My turn. Really? I can see that response if it was followed up such as “I have no idea, but let me check on that.” Or “I have no idea, but let me get back to you.” Or maybe “I have no idea, but let’s find out.” ie I’m on your side, and your satisfaction is a consideration!
Nope just “I have no idea.” And I definitely got the impression I was bothering her to even be asking. People don’t understand who the customer is in many transactions these days.
Which got me to thinking, do you know who your customer is? Not at the office, or a working relationship, but in your life, who are your customers? Who are the people whom you value and appreciate, and go about making sure they know it?
Did you know YOU need to be on your own customer care list? Stay with me. So many times we put our own wants, needs, desires at the end of the list. We get to them only after everything and everyone else has received our excellent customer service. We are in a way our own left overs. That’s backwards. And here’s where I bust you. It’s not because you're a saint (although I’m sure your close) if we’re honest, tending our own needs can be a job. Easier to get all involved in solving for someone else. Amen?
It’s commonplace. And, I would even offer unintentional, at first. Those customer care issues in your account, don’t just disappear, they remain, unresolved, and grow. They take up valuable mind space that needs to be cleaned up.
Unless we are on our game, (and by that I mean, rested, healthy thought management, eating well, good boundaries, moving in a forward direction,) we cannot be good customer care reps for those who we value. Think about it, would you go to a dentist missing a bunch of teeth? Hire an obese personal trainer? What makes you think you are good enough at customer support for others when you don’t care for you? I have a friend who calls it “sweeping your own side of the sidewalk.”
Don’t say, “I have no idea”” when it comes to your own customer care. Go about tending to your “thin places”, so you can be the best for you, and all the other people you show up for.
Let me show you what that can be like for you. Let's have a call, it's on me. Yup, you are one of my favorite kind of customers!
Grateful for you,
Anne